In a culture where electronic communication has overtaken face to face communication, it is important in your role as a voluntary leader to review the best practices for person to person interactions. You will learn how to be a good listener as well as how your body language can impact communication with your members. We are very pleased to have Maureen Sullivan be our guest speaker for this presentation. Maureen has worked in field of publishing, training, and career management for twenty years and her articles have appeared in the Wall Street Journal, USA Today, and ABC.com.